Refund and Returns Policy
We want you to be happy with every Cloveto order. Because our products are food items, returns are handled as set out below.
Damaged, incorrect or defective items
If you receive an item that is damaged, incorrect or not of the expected quality, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. After review, we will offer a replacement or a refund.
Items that cannot be returned
For food safety reasons, we cannot accept returns of products that have been opened, used or not stored as instructed, unless the item is defective.
Order cancellation
You can cancel an order before it has been dispatched by contacting us as soon as possible. Once an order is out for delivery it can no longer be cancelled.
Refunds
Approved refunds are made to the original payment method. The time it takes for the amount to appear in your account depends on your bank or card provider.
If you have any questions, please contact us at info@cloveto.ae or call +971 507243444, Monday to Saturday, 09:00 to 18:00.